FAQs on AI data privacy and NENNA.AI: find all the answers here

Fundamentals of AI Data Privacy (Knowledge)

What does "AI Data Privacy" mean for businesses?
Based on data protection laws in the UK and EU, personal and sensitive data must also be protected when using AI systems. Businesses must ensure that no sensitive data enters external AI models without consent or protection, to avoid data breaches, disclosure of trade secrets, or liability risks. NENNA.AI provides an AI platform for data-secure work with leading AI models, enabling GDPR- and EU AI Act-compliant AI usage in organisations.

Why is AI privacy and data protection so important for businesses?
With the increasing use of AI, the risk grows that confidential company data or customer data ends up in insecure systems or on foreign servers. AI privacy is crucial to prevent data leaks, GDPR violations, and cyberattacks. It also boosts competitive advantage: companies that guarantee secure AI usage enjoy higher levels of trust and efficiency.

What dangers does shadow AI usage pose to businesses?
With shadow usage, employees use private or unapproved AI tools in their browsers. This leads to a loss of control, undetected data leaks, and massive liability and data protection risks for businesses. NENNA.AI helps to make this shadow usage visible, controllable, and legally compliant across more than 300 AI services.

What are typical use cases for AI data privacy in businesses?
Typical cases include processing sensitive documents (such as contracts or personal data) and using AI for legal queries, HR processes, or consulting. Wherever confidential information is used in conjunction with AI, effective data protection is required.

How does AI data privacy support business growth and innovation?
Secure and transparent AI usage enables faster adaptation, lower compliance efforts, and process optimisations. Businesses benefit from higher innovative power and efficiency without taking on data protection risks. NENNA enables data-secure AI usage while simultaneously allowing access to the full power of the major, leading AI models.

Why is DACH-specific AI data privacy important for international businesses?
Particularly high data protection and compliance standards apply in the DACH region and the wider EU. Anyone maintaining business relations in Germany, Austria, or Switzerland must meet these requirements, including within their AI processes.

How can SMEs minimize risks when introducing AI?
SMEs benefit especially from scalable solutions like NENNA AI, which implement both data protection and compliance simply and efficiently, enabling fast integration and onboarding. Setup is possible within just a few days.

What does "Privacy by Design" mean in AI solutions?
"Privacy by Design" means that data protection is integrated into the chat interface as a core element from the very beginning. This ensures that sensitive data is anonymised or masked before any AI processing takes place, without requiring any extra steps from the user.

NENNA.AI Products: Chat, Watch, Shield (Homepage)

Why is shadow AI usage a serious risk for companies, and how does NENNA.AI protect against it?
Shadow AI usage represents a significant risk for businesses in the DACH region because, according to available studies from 2025, up to 40% of employees use private AI tools, often without transparency for the company. This leads to uncontrolled data leaks of sensitive information, customer data, or intellectual property (IP) into external AI models, resulting in severe GDPR violations and liability risks. Businesses spend billions on IT security but often leave AI usage uncontrolled, which violates governance standards and poses a cybersecurity risk.

What is special about NENNA.AI Chat for businesses?
NENNA.AI Chat is an AI-powered platform with integrated data protection, a custom knowledge base, rights management, and flexible connection to leading AI models. It is GDPR-compliant, EU AI Act ready, and offers on-premises options for sensitive areas.

How does NENNA.AI Watch protect my business from shadow AI?
NENNA.AI Watch controls AI usage in the browser, anonymising and masking prompts before they are sent, thereby preventing uncontrolled data leaks. It ensures compliance and transparency across all AI tools. NENNA.AI Watch is therefore also a specific solution for controlling shadow usage, allowing AI access to be managed and content to be approved on an individual basis. Consequently, NENNA is also an essential component of enterprise cybersecurity.

Which data is automatically protected in NENNA.AI Chat?
In NENNA.AI Chat, personal data, confidential documents, or intellectual property are masked directly during upload and prompting, in both text and voice data. Demasking occurs directly at the output stage, meaning the AI model never sees sensitive data as the NENNA Shield acts as a protective layer.

How does NENNA.AI Shield ensure data privacy in existing AI processes?
NENNA.AI Shield is integrated as a privacy protection layer in AI applications, offering real-time data masking. This protects sensitive data for specific industry requirements, such as in law firms or consultancies.

Which AI models can be operated in a privacy-compliant manner with NENNA.AI?
With NENNA.AI, businesses can use a wide range of leading AI models in a privacy-compliant way, including European models like Mistral, as well as international models hosted in the EU, such as OpenAI, Llama, Anthropic, and Google Gemini. NENNA.AI offers full flexibility and independence from individual AI providers, ensuring data sovereignty and avoiding black-box mechanics. For highly sensitive business areas, usage can be routed via a dedicated technical instance of the NENNA Chat interface. In the Enterprise package, the hosting of an AI model can be completely on-premises.

How can I set up different user roles in NENNA.AI Chat?
The tool supports detailed rights and role management with high granularity – from individual users to groups, including management via OAuth (secure login standard) and SSO (e.g. Microsoft Entra), making it ideal for complex corporate structures.

Can mobile AI workflows be carried out securely with NENNA.AI?
Yes, the fully responsive NENNA.AI Chat runs as a browser version on desktop, tablet, and smartphone. AI workflows can therefore be used securely anywhere, regardless of the end device.

How does the "Audit Storage" work in NENNA.AI?
In higher licensing tiers, NENNA.AI offers optional audit trails and audit storage to provably document all relevant data access and processing activities.

How are industry-specific requirements (e.g. Industry, Legal, Sport) taken into account?
NENNA.AI is suitable for use across all industries and was explicitly developed for diverse business realities (manufacturing, sports organisations, agencies, etc.). The platform protects intellectual property and personal data when working with AI. For industrial enterprises, the integration of on-premises models is particularly relevant for highly sensitive business areas. The NENNA.AI Shield API can be seamlessly integrated into existing AI stacks. Agentic AI processes can be securely integrated into the enterprise infrastructure.

How do SMEs in the DACH region benefit from NENNA.AI?
The fast roll-out, low IT overheads, and scalable, licensed pricing models enable SMEs to start using AI immediately, securely, and in compliance with regulations.

Is individual industry consultation available?
Yes, the NENNA.AI team offers advice, demos, and tailored use cases for specific industry requirements. You can also find initial examples on our website in the "Industries" section, covering law firms, general agencies, the financial sector, manufacturing, sports business, and media, to help you gather information in advance.

Using AI Securely (AI PRIVACY PLATFORM)

How does NENNA.AI help businesses comply with the EU AI Act?
NENNA.AI is "EU AI Act ready". The platform documents AI deployments, supports audits, and ensures that organisational and technical measures, such as data anonymisation and access controls, are met by default. According to available information, the EU AI Act introduces new qualification requirements that necessitate training. NENNA offers appropriate support through training and onboarding. Granular control mechanisms provide transparency over AI usage.

What measures for GDPR compliance does NENNA.AI offer?
The solution is based on audited technical and organisational measures (TOM), complies with Art. 28/32 of the GDPR, and runs in an ISO 27001/BSI C5-certified EU data centre (Exoscale, Frankfurt am Main).

How does NENNA.AI make GDPR compliance possible?
The platform is operated in the European Exoscale cloud, which is certified according to BSI C5 and ISO 27001. The technical and organisational measures (TOM) have been comprehensively audited and meet the requirements of Art. 28 and Art. 32 GDPR. NENNA provides an appropriate level of protection through strong access controls, modern encryption, reliable backup strategies, and proactive measures against IT threats. Security measures are continuously evaluated and further developed through data protection audits.

Can I verify that no personal data enters AI models?
Yes, NENNA.AI visualises all detected data points in the frontend.

How does NENNA.AI handle sensitive data in temporary or active chats?
Sensitive data is masked, and temporary chats can be automatically deleted. Sensitive information never leaves the infrastructure, and storage is only visible to the user.

Is my data used for monitoring or performance evaluation?
No, NENNA.AI is not designed for performance monitoring. Usage data can only be used anonymously for system optimisation, with no possibility of tracing it back to individual persons.

In which country is my AI data stored?
All sensitive data is processed and stored in an EU data centre (Exoscale, Frankfurt a.M.). The data centre is certified to BSI C5 and ISO 27001. External AI models are operated on EU servers. Optionally, hosting of an AI model can also be done entirely on-premises (Enterprise package only). Sensitive data does not leave the NENNA infrastructure, as detection and masking are stateless. NENNA does not store this sensitive data.

How are external AI models secured in terms of data privacy? How does NENNA.AI guarantee data protection when using AI?
NENNA.AI guarantees data protection through automatic detection and masking of sensitive data before it reaches AI models. The detection is stateless, and sensitive data does not leave the NENNA infrastructure. On output, masked data is automatically displayed again. Users see data points visualised in the frontend and can manually add any missing data points. The system works for both prompts and uploaded documents. When prompts or documents are then used while working with AI, the respective AI providers do not see the sensitive data.

What liability risks arise without an AI data privacy solution?
Without AI data privacy solutions, severe liability risks can arise for companies and those in charge. Personal liability risks can arise for managers due to statutory violations and a lack of control mechanisms regarding AI usage in the business. Employees also bear personal liability risks in the event of legal violations. Uncontrolled AI usage leads to GDPR violations due to data protection breaches against third parties when confidential information is entered into external systems without protection. NENNA.AI is a technical measure to work securely with AI in the company. A combination with organisational measures (AI training) is highly recommended and, according to the EU AI Act, essential.

Does NENNA.AI support compliance audits and documentation?
Yes, NENNA.AI supports compliance audits through various features. The system provides transparency regarding shadow AI usage and offers granular control mechanisms. Users see data points visualised in the frontend and can provide proof that no personal data was entered into AI models. Audit trails are provided in the Department and Enterprise licences with a dedicated instance of the NENNA Chat platform.

Industry-Specific Use of NENNA.AI

Is NENNA.AI suitable for law firms and professionals bound by professional secrecy (e.g. BRAO, §203 StGB in Germany)? (Legal)
Yes, NENNA.AI meets specific requirements for the protection of professional secrecy through technical separation, dedicated instances, local models, and privacy-compliant masking of confidential information. NENNA.AI offers special professional regulation-compliant usage as an optional add-on in the Department and Enterprise packages. For professionals bound by professional secrecy, such as lawyers, dedicated technical instances with local AI models are provided that comply with Exoscale security standards.

How does NENNA.AI protect customer data in consultancy firms? (Agency)
NENNA.AI protects customer data by automatically identifying and masking sensitive information such as client and supplier details, contracts, and email communications. The platform is widely used by consultancy firms. For consulting applications, the NENNA.AI Shield API is highly relevant as it can be integrated into customer service and consulting processes. Use cases include secure customer consulting and document analysis without data protection risks.

Is there feedback from sports organisations or associations? (Sport)
NENNA.AI is used across various industries, including sports organisations. The platform offers secure AI usage for peak performance and the protection of personal data. For sports organisations, the mobile features might be particularly interesting. The responsive browser-based usage with dictation functions allows it to be used as an AI assistant on the go. You can find examples of usage in the sports business on the NENNA.AI website under the "Industries" tab, listed under "Sport". For industry-specific use cases and advice, feel free to contact NENNA.AI directly. If you have a specific interest, requesting a demo is recommended.

How can industrial companies use AI securely in their processes? (Industry)
NENNA.AI is used across various sectors by industrial companies. The platform protects intellectual property and personal data when working with AI. For industrial companies, the integration of on-premises models for highly sensitive business units is particularly relevant. Various industrial use cases can be implemented individually, all secured by NENNA’s privacy infrastructure.

How do agencies benefit from using NENNA.AI? (Agency)
NENNA.AI is also ideal for agencies such as PR, advertising, or marketing firms to securely process sensitive data and guarantee maximum protection against data leaks, for example when developing marketing campaigns. In this sector, market reputation plays a major role for agencies that want to protect the business and campaign details of their clients.

Can publishers and agencies use NENNA.AI for content creation? (Media)
Yes, NENNA.AI is used across industries by publishers and agencies. The platform protects intellectual property when working with AI to ensure top performance. This also applies to legal, HR, and management departments in media companies and specialist publishers.

NENNA.AI Deployment Options (AI Privacy Platform)

What licensing models does NENNA.AI offer for businesses?
There are scalable packages available: Team (up to 20 users), Department (up to 200 users, dedicated instance, optional compliance add-ons), and Enterprise (unlimited users, on-device models, audit storage).

How much effort is required to implement the system in a company?
NENNA.AI enables a fast roll-out with minimal IT overhead. Onboarding and support are included in the packages, meaning no complex IT resources are required.

What are the benefits of consolidating AI tools on one platform?
A centralised platform eliminates tool silos and shadow IT. Operational and licensing costs are reduced, while compliance and efficiency are increased.

Does NENNA.AI offer support for change management and training?
Yes, there are structured onboarding and training packages for beginners, power users, and executives to embed AI competency in the organisation long-term.

How quickly can NENNA.AI be deployed productively?
Companies report a very rapid time-to-market thanks to simple integration and practical support.

Does NENNA.AI make financial sense for companies?
By replacing individual solutions and enabling the secure use of multiple AI systems, ongoing SaaS costs, compliance risks, and workloads are significantly reduced.

Are there custom terms for larger organisations or corporations?
Yes, for enterprise clients, we offer customised packages including on-premises deployment, audit trails, and dedicated customer success management tailored to the company's needs.